Who We Are
EMP-USLUGE (Sole Proprietorship)
Ulica 65. bataljuna ZNG 111
10310 Ivanić-Grad, Croatia
Our website address is:
https://emp-usluge.hr/
What Personal Data We Collect and Why
Introduction
Your privacy and the security of your data are of utmost importance to us; therefore, we wish to share with you the policies we have implemented in our business operations.
We will not sell your personal data, nor will we transfer it in any other way to an unauthorized third party for any purpose—including for the purpose of facilitating third-party promotional activities.
We have taken special care to ensure that personal data protection policies are incorporated into all our business procedures and that we apply the highest standards of IT security in our operations.
Situations in which we may collect your personal data:
when you participate in our prize competitions or promotional campaigns;
if you report an issue regarding our website to us;
if you provide us with personal data through surveys;
when you make a purchase via our web shop without registering;
when you place orders via email;
when you visit our website, we may collect data regarding traffic, location, and other communication-related information.
Access to content on our website that entails the collection of personal data is not permitted for individuals under the age of 16; furthermore, we do not collect or process personal data belonging to individuals under the age of 16. Should we become aware that personal data of such individuals has been provided to us, we will delete it without delay.
Exceptionally, a parent may provide consent for the collection and processing of personal data of a child under the age of 16. In such a case, a verification message will be sent to the parent’s email address, requesting that they provide a copy of their identity card for inspection. Any data on the identity card that is not required (such as the photograph, personal identification number (OIB), or identity card number) will be redacted, and the data concerning the child and the parent will be stored in accordance with the rules set out in this Policy. What data we collect
If you are merely browsing our websites, we collect the data specified at the bottom of this page under the heading “Cookie Policy.”
If you enter our prize competitions, we collect the following personal data: full name, e-mail address, username, and photographs that you have personally selected and consented to provide.
If you place an order through our web shop (without registering) or via e-mail, we collect the following personal data: full name, address, city, e-mail address, and telephone number. We retain this data for a period of three months from the date of purchase, exclusively for the purpose of fulfilling our contractual obligations (e.g., product delivery, handling complaints, etc.) and to contact you in the context of providing customer support.
Who we share data with
We store personal data on servers leased from the service provider ExaByte d.o.o. (Trg kralja Tomislava 3, 42000 Varaždin), which are located in the Republic of Croatia.
Google Analytics
Google Analytics is a tool for collecting anonymous data about users of our websites. It gathers information such as how often users visit our websites, which pages they visit, when they visit, how long they stay, and which country they are visiting from, etc. This is done using cookies and IP addresses for the following purposes:
to improve the user experience
to monitor the performance of marketing campaigns
to analyze behavioral patterns
If you wish to opt out of Google Analytics, you can install a browser add-on provided by Google. You can download the add-on here.
More information on how Google uses the data collected in this way can be found here.
Organizational and security measures implemented to protect personal data
encrypted connection (HTTPS)
firewall
restricted physical access (limited to authorized personnel only)
monitoring of access logs
Purposes for which we use personal data
to fulfill contractual obligations
to display website content on your device in the most effective manner
to respond to your inquiries
to send notifications regarding changes to our services
to send promotional emails, provided you have given your explicit consent
to prevent fraud
Data retention period
We will not retain your data for longer than is strictly necessary to fulfill the purpose for which it was collected. Once the retention period has expired, we will either delete or anonymize personal data so that it can no longer be linked to any individual.
data contained in invoices and information regarding financial transactions – 11 years (in accordance with Article 10 of the Accounting Act, Official Gazette No. 120/16)
unregistered customers – 3 months
Your rights regarding the collection and processing of personal data
to receive information about the processing of your personal data
to obtain access to your personal data
to request the correction of inaccurate, imprecise, or incomplete personal data
to request the deletion of personal data when it is no longer needed or if the processing is unlawful
to object to the processing of your personal data for marketing purposes or on grounds relating to your specific situation
to request the restriction of the processing of your personal data in specific cases
to receive your personal data in a machine-readable format and transmit it to another data controller (“data portability”)
to request that decisions based on automated processing—which concern you or significantly affect you and are based on your personal data—be made by human beings rather than solely by computers. In such cases, you also have the right to express your point of view and to contest the decision.
To exercise your rights, you may contact us at
How to contact us
You may send us an email at
Supervisory Authority
The supervisory authority is the Croatian Personal Data Protection Agency (AZOP). Information on how you can protect your rights before the supervisory authority can be found here.
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COOKIE POLICY
To ensure this website functions correctly and to allow for improvements that enhance your browsing experience, a minimal amount of information—in the form of “cookies”—must be stored on your computer. More than 90% of websites use cookies, and under European Union regulations, they are required to obtain user consent. By using this website, you consent to the use of cookies. While you may still browse the site if you choose to block them, some features may not function as intended.
What is a cookie?
A cookie is a piece of information stored on your computer by a website you visit. Cookies typically save your settings for a website, such as your preferred language or address. When you revisit the same website, your internet browser sends the relevant cookies back to the site. This allows the website to display information tailored to your specific needs. Cookies can store a wide range of data, including personal information (such as your name or email address). However, such information can only be stored if you explicitly allow it; websites cannot access information you have not provided, nor can they access other files on your computer or mobile device. The processes involved in storing and sending cookies occur in the background and are not visible to you. However, you can change your web browser settings to choose whether to accept or decline requests to store cookies, to automatically delete stored cookies when closing the browser, and so on.
How can you disable cookies?
By disabling cookies, you decide whether or not to allow cookies to be stored on your computer or mobile device. Cookie settings can be controlled and configured within your web browser. If you disable cookies, you may not be able to use some of the features on websites.
What are temporary cookies?
Temporary cookies, or session cookies, are removed from your computer when you close your web browser. Websites use them to store temporary data, such as items in a shopping cart.
What are persistent cookies?
Persistent, or stored, cookies remain on your computer after you close your web browser. Websites use them to store information—such as your login name and password—so that you do not have to log in every time you visit a particular site. Persistent cookies can remain on your computer for days, months, or even years.
What are first-party cookies?
First-party cookies originate from the website you are viewing and can be either persistent or temporary. Websites use these cookies to store data that can be reused during your next visit to that site.
What are third-party cookies? Third-party cookies originate from advertisements from other websites (such as pop-ups or other types of ads) that appear on the website you are currently viewing. These cookies allow websites to track internet usage for marketing purposes.
Does this website use cookies?
Yes, primarily to ensure that our website provides you with a better user experience.
What types of cookies does this website use, and why?
Session cookies – these cookies expire (and are automatically deleted) when you close your web browser. We use session cookies to enhance your user experience during your visit.
Persistent cookies – these typically have an expiration date far in the future and remain in your browser until they expire or you delete them manually. We use persistent cookies to better understand user habits, allowing us to improve the website based on your behavior. However, it is not possible to identify you as an individual user based on the data collected in this way; the data is used exclusively for statistical purposes.
Are there third-party cookies on this website?
There are several external services that may store a limited number of cookies on your device. These cookies are not set by this website; however, some are necessary for the proper functioning of certain features that make it easier for users to access content. Therefore, the data protection information provided here applies only to this website; for information regarding data protection by external services, please consult their respective official websites.
Traffic Measurement
This website uses the traffic measurement service Google Analytics. It is not possible to identify users based on the data collected in this manner, and the data is used exclusively for statistical purposes. If you wish to prevent these services from storing cookies on your device, you can opt out for each service via the following links:
Additional Information on Opting Out of Cookies
There are several websites available that allow you to opt out of cookie storage for various services. You can find more information at the following links:
http://www.allaboutcookies.org/
http://www.youronlinechoices.eu/